Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design

dc.contributor.author	Debnath, Roma Mitra
dc.contributor.author	Shankar, Ravi
dc.date.accessioned	2017-09-22T06:58:10Z
dc.date.available	2017-09-22T06:58:10Z
dc.date.issued	2014
dc.identifier.issn	1754-2731
dc.identifier.uri	http://www.emeraldinsight.com/doi/abs/10.1108/TQM-10-2011-0064
dc.identifier.uri	http://localhost:8080/xmlui/handle/1/1002
dc.description	p.14-29.	en_US
dc.language.iso	en	en_US
dc.publisher	The TQM Journal	en_US
dc.relation.ispartofseries	Vol. XXVI;Issue 1
dc.title	Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design	en_US
dc.type	Article	en_US