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Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design
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Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design
Debnath, Roma Mitra
;
Shankar, Ravi
URI:
http://www.emeraldinsight.com/doi/abs/10.1108/TQM-10-2011-0064
http://localhost:8080/xmlui/handle/1/1002
Date:
2014
Description:
p.14-29.
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