Abstract:
Citizen-centric approach towards design of e-government initiatives insists that the needs
and aspirations of the citizens must form the
core nuclei of the entire process. However,
the majority of prevailing initiatives do not
acknowledge the contextual influences on
lives of rural citizens in developing countries like India. The present study attempts to
propose a new Delphi-validated approach
for design of such citizen-centric e-
government initiatives. Authors ha
ve aptly christened this approach as ‘Government-to-
Citizen-to-Government-G2C2G framework’ t
hat aims to amalgamate rural contextual
factors, represented by local and indigenous
knowledge systems (LINKS) using ICT. The
existing constructs in popular models
have been expanded to include ‘Citizens’
Characteristics’, ‘Goal-Task Characteristics’ in it. It further advocates compulsory
inclusion of two new constructs viz. ‘R
egional Characteristics’ and ‘Eco-system
Characteristics’. e-Government initiatives
based on the proposed approach are most
likely to capture the diverse profile of c
itizens as well as meaningfully address local
governance goals by utilizing LINKS for defining rural reality.