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http://localhost:8080/xmlui/handle/1/1508| Title: | Standards and quality in service delivery |
| Authors: | Misra, Suresh Pathania, Mamta |
| Issue Date: | 2011 |
| Publisher: | Indian Institute of Public Administration New Delhi |
| Series/Report no.: | 13; |
| URI: | http://www.consumereducation.in/monograms/14_standards_and_quality_in_service_delivery.pdf http://localhost:8080/xmlui/handle/1/1508 |
| Appears in Collections: | Books |
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