Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design

Please use this identifier to cite or link to this item: http://localhost:8080/xmlui/handle/1/1002

Title:	Emerging trend of customer satisfaction in academic process: An application SPC and Taguchi's robust parameter design
Authors:	Debnath, Roma Mitra Shankar, Ravi
Issue Date:	2014
Publisher:	The TQM Journal
Series/Report no.:	Vol. XXVI;Issue 1
Description:	p.14-29.
URI:	http://www.emeraldinsight.com/doi/abs/10.1108/TQM-10-2011-0064 http://localhost:8080/xmlui/handle/1/1002
ISSN:	1754-2731
Appears in Collections:	Articles

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